Colón is an insurer that places a special focus on the attention of customers and producers, becoming one of the exponents of the market. In recent years, a process of growth and stability began, so that its technology and base platform should have been prepared to support the large volume of the current business.
One of the challenges of this project was to be able to directly connect all the products with the operating systems of the insurer. For this, the Insurance Service Bus™ platform was implemented. In this way it was possible to collect information from various sources of the company to expose it in standard form to the different channels. With the implementation of the ISB ™, the circulation of information with customers and suppliers was also optimized using the integrationof the insurer’s operating systems, the “time to market” of services and products was improved and efficiency was increased thanks to the integration of the business processes and standardization of the exposed information.
Colón had a virtual office to consult policies, movements, current accounts and notifications. Even so, this platform did not provide the quantity and quality of adequate services for the expectation of growth. The idea was to improve these components with new technology, implementing the Virtual Office™ product, enabling new features and access channels to information such as mobile and social networks among others.